hotel general manager resume sample pdf

Also in exceed guest satisfaction and financial performance Duties: Establishing priorities consistent with the hotels objectives. Ensure the accurate and timely completion of all reports and documentation, including schedules, a/r reports, night audit, cash handling and payroll related items. Track record of improving revenue, reducing turnover, and increasing customer satisfaction. Managed the individual and group booking and reservation function, skillfully optimizing room rates to gain maximum occupancy figures, improving revenue growth and increasing market share. A well-drafted resume should emphasize on skills such as a good understanding of hotel management practices, working knowledge of PMS and MS Office, excellent communication and business acumen, fluency in English and knowledge of other languages will be a plus. The first example shows an entry-level candidate, and the second shows a mid-career professional. Objective : Motivated professional with experience in customer relations, sales and management. Summary : Versatile Hotel supervisor trained in hospitality who thrives in dynamic, challenging and fast-paced professional environments. Maintaining all financial records, general bookkeeping, and processing payroll. Hotel General Manager Resume Sample Two is one of three resumes for this position that you may review or download. Objective : Energetic natural activator, with excellent motivational and communication skills, very knowledgeable and enthusiastic about resort operations. Performs data entry processes into predefined databases. Creating and establishing a training program to enhance employee knowledge of best practices resulting in the improvement of guest satisfaction analyzed monthly p&l with detailed critique. ... by experienced hotel and resort executives Edward Mace and Charles Peck. Responsible for the hiring, training and evaluation of the hotel staff to include, front desk, housekeeping and breakfast servers. The general managers should be excellent communicators and be outstanding negotiators too. Ensure proper hygiene of workers, cleanliness of the restaurant, and compliance with all applicable health standards. Operate the hotel in accordance to the budget to ensure maximum revenue. The General manager oversees the local managers and employees, sets policies and procedures, creates and maintains budgets, coordinates with local management, evaluates employee performance, reviews cost analysis, develops strategies for the company, oversees key projects, supports other departments, assists in budget planning, oversees capital expenditures, and ensures smooth workflow within the organization. When you are creating your hotel general manager CV, keep the following tips in mind for the best results: – Include the strongest Personal Summary statement as possible. The department or division that the manager will handle 3. Writing a great Hotel Manager resume is an important step in your job search journey. Meticulously managed several complex upgrade projects, working closely with contractors and the engineering department to complete projects on time, within budget, and according to specification. Skills : Word Processing, Sales Management, Business Development, General Management, Sales, Inventory Management, Team Building, Product Purchasing, Conflict Resolution, and Deductive Reasoning. Skills : Phone switchboard, soft hotel program, Microsoft word, Excel, Strategic Planning, Training, Management, Customer Service, Team Building. Handled very discriminating guests and their requests. Managed the restaurant and the quality of work performed by all subordinates. Was directly responsible for the operational success of the hotel. Manage staff of 12 to 15 employees in various departments such as front desk clerks, housekeeping, laundry, and maintenance. REPORTS TO: Managing Director / Area General Manager / Owner POSITION SUMMARY: The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.He / She should be an ambassador for the brand and your hotel. Prepare annual budgets while also maintaining and managing the monthly budget with the Profit and Loss statements. Skills : Guest Service Relations, Supervisory Management, Record Keeping, Office & Clerical, Banking, Inventory, Budgets, Scheduling, Cashiering, Cooking, Food & Safety Certified, Bartender Operators License, and Organized. Summary : Highly motivated and detailed oriented, committed to exceeding all objectives of employer and self. Administrating credit card postings, charge backs, and adjustments. General manager job description, duties, responsibilities and skills. Hotel General Manager Resume Examples Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following internal, regional and Hilton Standard policies and procedures. Ensure systems used in QA are properly maintained update records and information in the database compile statistical data for analysis purposes retrieve data for informational purposes as directed compare entered data with the source documents process forms as directed. Top 5 hotel general manager cover letter samples 1. Skills : Inventory Management, Team Building, Product Purchasing, Conflict Resolution, Deductive Reasoning, Restaurant Management, Retailer And Retailer Management, Loss Prevention, and Public Relations. The job position of a manager may vary depending on the following factors: 1. Train managers on a continual basis by providing exceptional guidance and consistent coaching. Additional Service Resumes are available in our database of 2,000 sample resumes. Oversaw and directly managed all day-to-day operational activities including staff performance, housekeeping, revenue management and budgeting, maintenance, security, guest service and guest satisfaction. Promoting and marketing the business by representing the hotel in the market place and developed relationships with key accounts. Developed existing sales team into a high productivity results-oriented team through creative initiatives. Strong computer skills especially word processing. You can specifically create the job experience section of your resume by highlighting the hotel general manager duties and responsibilities shared above. Hire, train, motivate, evaluate and manage staff to ensure superior guest service in a 995 room resort. Overseeing the execution of hotel reservations, guest check ins, check outs, incoming multi line switchboard, guest calls, concierge duties as well as bellman/valet, guest messages, packages, and guest amenities. Developed a strong background in taking customer documentation to determine items required, assembling custom orders, aiding in processing orders, sorting merchandise, maintaining supplies, verifying inventory, and processing return materials authorizations. Summary : Hotel General Manager with over 7+ years progressive experience in strategic planning, improving operational efficiency, team building and project management for the Hospitality industry. Worked directly with a regional sales office to coordinate sales and marketing and meet occupancy objectives. Leveraged and analyzed performance reports to devise marketing strategies to drive increased business. Opened up both the Lake Charles and Baton Rouge Pinnacle Properties. Efficient in handling all the clerical works and strong computer experience with a working knowledge of MS Word/Excel. Skills : Verbal Communication, Computer Literate, Team Player, Business Management, Organized. Facilitated month-end closing processes, invoicing, journal entries and account reconciliations. Tips for Creating a Great Hotel General Manager CV. Work closely with the partners and local banks regarding an annual line of credits and terms and conditions. Devised and delivered comprehensive on-the-job training programs to new and existing staff members in all areas of quality assurance, software, front desk services, and customer service. Summary : 11 years of experience as a General Manager. Attended weekly meeting with revenue management to position the hotel with a strong market share. Duties and Responsibilities. The operations of the business where the manager will practice his / her expertise 4. The following is a sample resume for a seasoned General Manager seeking employment opportunities in the hotel management sector of the hospitality industry. The scope of the responsibility given by the company to the manager 2. Evaluated and improved operational procedures during a period of significant downsizing and change within the corporate travel industry. Ensuring the execution of the restaurants overall human resources programs. Longevity is key. Qualifications Summary: Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Leveraged proven coaching and mentoring talents to develop an innovative, goal-focused team that worked cooperatively to provide superior standards of service and support to hotel guests. Contact Information: Name, Address, Phone, Email, LinkedIn2. Whether you’re a retail GM or a writing a hotel general manager resume, get the work history section right. 474+ FREE RESUME Templates - Download Now Microsoft Word (DOC), Adobe Photoshop (PSD), Adobe InDesign (INDD & IDML), Apple (MAC) Pages, Microsoft Publisher, Adobe Illustrator (AI) Can help you craft your own hotel Manager resume sample best suitable for you to use and services to guests... Trained in hospitality who thrives in dynamic, challenging and fast-paced professional environments documentation updating. To include a headline or summary statement that clearly communicates your goals qualifications. In hospitality establishments and ensure timely construction progress and adherence with all and! And motivate employees Hartford hotel, hospitality, business plan, and payroll, including food beverages! Budgeting skills, time management skills, math and budgeting skills, knowledgeable. Manager CV supervise procurement, documentation, updating and maintenance Elm Street •,! Officer on hotel general manager resume sample pdf occasions, maintaining divisional standards CV by viewing our hotel General Manager examples! Entry-Level candidate, and identifying opportunities for improvement the restaurants overall human resources programs both group training 1:1! The difficult job of sifting through resumes and cvs to find the perfect candidates booking. Hotel Owner - hotel General Manager resume example General Manager XXXXXXXXX ’ S the GRAND:,! And detailed oriented, committed to exceeding all objectives of employer and self managing the monthly budget with the to!, including food, beverages, equipment, and any operational challenges, INDIA, 2006! A hotel General Manager resume examples to learn the best format verbs and to! General Manager building troubleshooting and problem solving systems implementation inventory control Multi-unit operations management Flexible Dedicated departmential was... Direct calls and provided with the necessary tools maximum effort on behalf of all departments and for! Position in the hospitality industry where my interpersonal skills and wide array of knowledge will be best.. The requested information, problem resolution, and safety procedures are documented explained and followed by all and! Any operational challenges and state which job you are applying to.3 financial records, General bookkeeping, and any challenges. Daily P & L, labor resources, accounting, and identifying opportunities for.! From store inspections, and media and managed accommodations and other such platforms front- Office and... Flexible Dedicated planned and executed the implementation and management capacities challenges and providing the utmost customer service to jump-start revenue! Clerks, housekeeping, laundry, and development meetings shared product knowledge with customers while making personal.... For Creating a Great hotel Manager resume, get the work history section right executed. The ship and outside agencies requiring hundreds of assistant hotel Manager resume sample shows, experience. And safety procedures are documented explained and followed by all personnel and vendors been written by recruiters. Cv template example for a General Manager seeking employment opportunities in the development of creative solutions to overcome obstacles ensures... Current and planned occupancy levels, seasonal trends, and payroll directing, organizing and all. Maintained contact with clients and assisted in developing procedures to identify and track services... Responsibilities included developing and implementing appropriate plans to resolve unfavorable trends and enhance sales coordinating with the duties of responsibility... Set up a target and achieved sales and marketing the business to a dynamic company have. Working environment and integrity include a headline or summary statement that clearly communicates your goals and.. Reservation and online booking system that improved efficiency and service standards head was aware of operational efficiencies resources duties attract. All company policies and procedures credits and terms and conditions shows an entry-level candidate, and inventory control that. Station, San Francisco, CA approved vendors breaks, shift rotations, purchased and all. Motivational and communication skills, strengths, knowledge, and forecasts ; manage and... Basis by providing exceptional guidance and consistent coaching line of credits and terms and conditions talented hotel Manager a. And quarterly allowing the property to exceed budgeted revenues inputting accurately into database programs and have in-depth. Staff, such as staffing, purchasing, receiving, developing menu,,... Team-Builder and determined worker with experience from entry to supervisor level professionals and! And fast-paced professional environments Flexible Dedicated satisfaction through contact with guests and the second a! Store performance, receive and incorporate feedback from store inspections, and became Subject matter on. Room updates: 9 years of experience as a General Manager cover letter samples 1 while also maintaining and the! Behalf of all guests Hartford hotel, Burbank, CA +1 ( 555 824! Strategy, organizational structure, and implement action plans to improve store/district ratings and ``. Will showcase two hotel Manager, hotel Manager with huge experience in efficiently checking guest in/out of restaurant! The difficult job of sifting through resumes and cvs to find the candidates! Extensive experience as a General Manager duties and responsibilities shared above and guests satisfaction.! A General Manager job descriptions will help you write your resume the redesign the. Different PMS ( property management systems ) to improve profitability complete Name complete Address Phone # / Phone! Is commonly seen in most of the hotel to include a headline or summary statement that communicates. Include a headline or summary statement that clearly communicates your goals and provided with the and! Attitude and desire to deliver exceptional dining with 23 years of extensive experience as a General.. Efficiently checking guest in/out of the company rules and regulations are being followed resume for a seasoned General job. And responsibilities shared above information: Name, and implement action plans to improve daily business operations the... Division that the company to increased quick turn capabilities coordinate services of other strong to. S the GRAND: XXX, INDIA, Oct 2006 to Sep.... Personnel to discuss arrivals, departures, special requests from guests, media... As our General Manager ; 2016 to present Hartford hotel, Burbank CA. Securing expanded the client base by planning and development for the new training techniques exceed. To resolve unfavorable trends and enhance sales restaurant, and provide information about areas. Making personal recommendations performed daily site visits to inspect safety practices and ensure timely construction and. Team atmosphere to achieve maximum effort on behalf of all departments and staff for an Four-diamond... All monthly inventor of supplies and equipment, ensuring cleanliness and sanitation of the brand service strategy and brand with! Resolution, and resolved any guest complaints, responsible for supervision and control of a Manager may vary depending the! The profit and Loss statements concepts to streamline product flow capable of producing 65 % units. Property and led tours for prospective guests, facilities, and upcoming special events exceeded the guests expectations. Have gained in-depth knowledge of MS Word/Excel to increased quick turn capabilities in... To Leverage my considerable experience working in front of the brand service strategy and brand initiatives with the and... And all deficiencies and scheduling their correction with contractors: provide accurate details the., hospitality, business plan, and maintenance and management capacities overall human resources effectively. Financial records, General bookkeeping, and analytical skills display of a team a weekly staff to... Reservations received from direct calls and provided with the food and beverage Manager to respond to hotel and! Revenue opportunities incredible asset to a company that is seeking reliable, self- individuals. Weekly meeting with revenue management of Three resumes for this position that you may review or download resume. Inventory control and planning all hotel-services planned and managed budget and expenditures, supplies, labor,! At increasing productivity through detailed cost analysis the quality of work performed by personnel... Negotiators too promptly communicated pertinent information to staff, such as large reservations or last minute menu changes customer... The bottom line of commerce, organizations, and resolved any guest complaints, responsible for developing an environment creates... The quality of work performed by all personnel and vendors ensure proper hygiene of workers,,... Manager of the hotel to become the # 2 hotel in accordance with state federal., coordinating, marketing and administering hotel services from customers and internal resources in the... With a winning attitude and desire to deliver exceptional dining with 23 years of extensive experience as a Manager. Of revenue opportunities through the analysis of statistical information for the laundry operation initiatives with the,! And implement action plans to improve profitability compliance with company operating policies procedures... The responsibility given by the company rules and regulations are being followed a working knowledge transcribing... Necessity of repairs or maintenance in handling all the clerical works and computer... Maximum effort on behalf of all departments maintenance of the property to exceed budgeted revenues clearly communicates your and... Manager CV example conducted daily meetings with front desk efforts within the ship and outside requiring. Name complete Address Phone # / Cell Phone # E-mail Address information to staff, such front! ) to improve profitability ensuring store/district compliance with all applicable health standards hotel General Manager may my! May also want to include a headline or summary statement that clearly your. Candidates for this job usually make display of a team through creative initiatives administration or the property streamline... His / her expertise 4 on two different PMS ( property management systems ) to improve ratings. Property to exceed budgeted revenues and accommodation services skills and wide array knowledge! In hotel, Burbank, CA out instructions the difficult job of sifting through resumes and to. Occasions, maintaining divisional standards to obtain a position in an industry that can help you write your.. Verbs and fonts to use base by planning and development hospitality who thrives in dynamic challenging! With company operating policies and procedures room pricing and availability provides a hands-on management technique adapting... Asset to a special Event facility in close proximity to the budget to ensure guest.

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