Also in exceed guest satisfaction and financial performance Duties: Establishing priorities consistent with the hotels objectives. Ensure the accurate and timely completion of all reports and documentation, including schedules, a/r reports, night audit, cash handling and payroll related items. Track record of improving revenue, reducing turnover, and increasing customer satisfaction. Managed the individual and group booking and reservation function, skillfully optimizing room rates to gain maximum occupancy figures, improving revenue growth and increasing market share. A well-drafted resume should emphasize on skills such as a good understanding of hotel management practices, working knowledge of PMS and MS Office, excellent communication and business acumen, fluency in English and knowledge of other languages will be a plus. The first example shows an entry-level candidate, and the second shows a mid-career professional. Objective : Motivated professional with experience in customer relations, sales and management. Summary : Versatile Hotel supervisor trained in hospitality who thrives in dynamic, challenging and fast-paced professional environments. Maintaining all financial records, general bookkeeping, and processing payroll. Hotel General Manager Resume Sample Two is one of three resumes for this position that you may review or download. Objective : Energetic natural activator, with excellent motivational and communication skills, very knowledgeable and enthusiastic about resort operations. Performs data entry processes into predefined databases. Creating and establishing a training program to enhance employee knowledge of best practices resulting in the improvement of guest satisfaction analyzed monthly p&l with detailed critique. ... by experienced hotel and resort executives Edward Mace and Charles Peck. Responsible for the hiring, training and evaluation of the hotel staff to include, front desk, housekeeping and breakfast servers. The general managers should be excellent communicators and be outstanding negotiators too. Ensure proper hygiene of workers, cleanliness of the restaurant, and compliance with all applicable health standards. Operate the hotel in accordance to the budget to ensure maximum revenue. The General manager oversees the local managers and employees, sets policies and procedures, creates and maintains budgets, coordinates with local management, evaluates employee performance, reviews cost analysis, develops strategies for the company, oversees key projects, supports other departments, assists in budget planning, oversees capital expenditures, and ensures smooth workflow within the organization. When you are creating your hotel general manager CV, keep the following tips in mind for the best results: – Include the strongest Personal Summary statement as possible. The department or division that the manager will handle 3. Writing a great Hotel Manager resume is an important step in your job search journey. Meticulously managed several complex upgrade projects, working closely with contractors and the engineering department to complete projects on time, within budget, and according to specification. Skills : Word Processing, Sales Management, Business Development, General Management, Sales, Inventory Management, Team Building, Product Purchasing, Conflict Resolution, and Deductive Reasoning. Skills : Phone switchboard, soft hotel program, Microsoft word, Excel, Strategic Planning, Training, Management, Customer Service, Team Building. Handled very discriminating guests and their requests. Managed the restaurant and the quality of work performed by all subordinates. Was directly responsible for the operational success of the hotel. Manage staff of 12 to 15 employees in various departments such as front desk clerks, housekeeping, laundry, and maintenance. REPORTS TO: Managing Director / Area General Manager / Owner POSITION SUMMARY: The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.He / She should be an ambassador for the brand and your hotel. Prepare annual budgets while also maintaining and managing the monthly budget with the Profit and Loss statements. Skills : Guest Service Relations, Supervisory Management, Record Keeping, Office & Clerical, Banking, Inventory, Budgets, Scheduling, Cashiering, Cooking, Food & Safety Certified, Bartender Operators License, and Organized. Summary : Highly motivated and detailed oriented, committed to exceeding all objectives of employer and self. Administrating credit card postings, charge backs, and adjustments. General manager job description, duties, responsibilities and skills. Hotel General Manager Resume Examples Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following internal, regional and Hilton Standard policies and procedures. Ensure systems used in QA are properly maintained update records and information in the database compile statistical data for analysis purposes retrieve data for informational purposes as directed compare entered data with the source documents process forms as directed. Top 5 hotel general manager cover letter samples 1. Skills : Inventory Management, Team Building, Product Purchasing, Conflict Resolution, Deductive Reasoning, Restaurant Management, Retailer And Retailer Management, Loss Prevention, and Public Relations. The job position of a manager may vary depending on the following factors: 1. Train managers on a continual basis by providing exceptional guidance and consistent coaching. Additional Service Resumes are available in our database of 2,000 sample resumes. Oversaw and directly managed all day-to-day operational activities including staff performance, housekeeping, revenue management and budgeting, maintenance, security, guest service and guest satisfaction. Promoting and marketing the business by representing the hotel in the market place and developed relationships with key accounts. Developed existing sales team into a high productivity results-oriented team through creative initiatives. Strong computer skills especially word processing. You can specifically create the job experience section of your resume by highlighting the hotel general manager duties and responsibilities shared above. Hire, train, motivate, evaluate and manage staff to ensure superior guest service in a 995 room resort. Overseeing the execution of hotel reservations, guest check ins, check outs, incoming multi line switchboard, guest calls, concierge duties as well as bellman/valet, guest messages, packages, and guest amenities. Developed a strong background in taking customer documentation to determine items required, assembling custom orders, aiding in processing orders, sorting merchandise, maintaining supplies, verifying inventory, and processing return materials authorizations. Summary : Hotel General Manager with over 7+ years progressive experience in strategic planning, improving operational efficiency, team building and project management for the Hospitality industry. Worked directly with a regional sales office to coordinate sales and marketing and meet occupancy objectives. Leveraged and analyzed performance reports to devise marketing strategies to drive increased business. Opened up both the Lake Charles and Baton Rouge Pinnacle Properties. Efficient in handling all the clerical works and strong computer experience with a working knowledge of MS Word/Excel. Skills : Verbal Communication, Computer Literate, Team Player, Business Management, Organized. Facilitated month-end closing processes, invoicing, journal entries and account reconciliations. Tips for Creating a Great Hotel General Manager CV. Work closely with the partners and local banks regarding an annual line of credits and terms and conditions. Devised and delivered comprehensive on-the-job training programs to new and existing staff members in all areas of quality assurance, software, front desk services, and customer service. Summary : 11 years of experience as a General Manager. Attended weekly meeting with revenue management to position the hotel with a strong market share. Duties and Responsibilities. The operations of the business where the manager will practice his / her expertise 4. The following is a sample resume for a seasoned General Manager seeking employment opportunities in the hotel management sector of the hospitality industry. The scope of the responsibility given by the company to the manager 2. Evaluated and improved operational procedures during a period of significant downsizing and change within the corporate travel industry. Ensuring the execution of the restaurants overall human resources programs. Longevity is key. Qualifications Summary: Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Leveraged proven coaching and mentoring talents to develop an innovative, goal-focused team that worked cooperatively to provide superior standards of service and support to hotel guests. Contact Information: Name, Address, Phone, Email, LinkedIn2. 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